Refund/Return Policy
At mygoodsshop, your satisfaction is our top priority. We want you to feel confident and happy with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy designed with your convenience in mind.
1. Return Eligibility
You may return eligible items within 30 days of receiving your order. To qualify for a return, items must be:
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Unworn, unwashed, and in their original condition
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Free of stains, odors, or damage
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Accompanied by all original tags and packaging
Certain items, such as gift cards, sale merchandise, or personalized goods, may be excluded from returns unless otherwise stated.
2. How to Initiate a Return
To start a return, please email us at mygoodsshop01@outlook.com with your order number and a brief explanation of the reason for the return. We will provide you with detailed instructions and a return authorization if your request is approved.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or defective product). We recommend using a trackable shipping service to ensure your return arrives safely.
4. Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 7–10 business days. Please note that banking institutions may require additional time to process and post the refund to your account.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to swap an item for a different size or style, please return the original item for a refund and place a new order for your preferred selection.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at mygoodsshop01@outlook.com with photos and your order details. We will arrange for a replacement or issue a full refund at no extra cost to you.
7. Final Sale Items
Items marked as "Final Sale" are not eligible for return or refund. Please review product descriptions carefully before making a purchase.
8. International Returns
We accept returns from international customers. However, return shipping fees and any applicable customs duties or taxes are the responsibility of the customer.
9. Policy Updates
We reserve the right to update or modify this policy at any time. All changes will be posted on this page with the most recent revision date.
10. Questions?
If you have any questions about our return and refund process, feel free to reach out to us at:
mygoodsshop01@outlook.com
We are here to assist you and ensure your shopping experience with mygoodsshop is seamless and enjoyable.